Legal Information

Return and Refund Policy

Version as of [date of publication]. This policy supplements the general terms and conditions of sale, of which it incorporates Article 8. In case of divergence, the general terms and conditions shall prevail.

1. Nothing to return

SIGNET only sells digital content provided without physical support: PDF files, written training courses, document templates. No packages are shipped, no physical goods circulate.

Therefore, there are no returns, no return shipping costs, no labels to print, and no delivery times. The question is not about returns, but about refunds.

2. The right of withdrawal and its waiver

Consumers generally have fourteen days to withdraw (Article L221-18 of the Consumer Code).

For digital content, Article L221-28, 13° stipulates that this right no longer applies once three conditions are met: performance has begun before the end of the period, the customer has given their express prior consent to this immediate performance, and they have expressly waived their right of withdrawal.

On this website, these three conditions are met with each order. Before payment, you check a separate, non-pre-checked box, independent of the acceptance of the general terms and conditions, by which you request immediate access and expressly waive your right of withdrawal. This request is time-stamped, recorded with the order, and confirmed in the confirmation email, which constitutes the durable medium provided for in Article L221-13.

Consequently: once the download has started, the order cannot be canceled for a simple change of mind. This is the counterpart of immediate access.

If, for a technical reason, this waiver was not recorded on your order — the attribute does not appear in your confirmation email — then you retain the entirety of your fourteen days. We never claim to have consent that we do not possess.

3. Cases where you are refunded

The waiver of withdrawal does not remove any of your legal guarantees. You are fully refunded in the following cases:

The file never arrived. No link received, or link expired before any download.
The file is unreadable or corrupted, and the problem persists after a new link is sent.
You received the wrong title. We will send you the correct one without delay; if you prefer, we will refund you.
The content does not match its description on the product page: number of pages, structure, advertised topics.
Duplicate purchase of the same title, due to a handling error.
Payment not authorized by you. Report it, we will refund and block access.

These situations fall under the legal guarantee of conformity for digital content (Articles L224-25-12 et seq. of the Consumer Code), which applies for two years from the date of provision. It is due by the seller, it is free, and no clause can exclude it.

4. Cases where you are not refunded

We prefer to state this clearly rather than discovering it together:

Disagreement with the editorial content, analyses, or recommendations of the work.
The absence of a subject that the book explicitly states it does not cover. Each title includes a "what this book does not cover" section, readable before purchase.
The work is considered too simple, too dense, or already known. The number of pages, the word count, and the details of the parts are listed on each product page before payment.
Absence of commercial, financial, or professional results. None of our titles promise results, and none could honestly do so.
The downloaded file was subsequently lost by you. Write to us: we will send a link again, free of charge, for a reasonable period.

5. How to request a refund

Write to signetluxury@gmail.com, from the email address used for the order if possible, indicating:

the order number, which appears in the confirmation email;
the title concerned;
what happened, in one or two sentences — and a screenshot if the file does not open correctly.

No form, no need to justify beyond that. We will acknowledge receipt within [number] business days.

6. Deadlines and procedures

When a refund is due, it will be made no later than fourteen days following receipt of your request, using the same payment method as that used for the order, unless you expressly agree to another method.

No fees are withheld. The refunded amount is the amount paid, including taxes.

The time it takes for the refund to appear on your statement then depends on your bank, generally two to ten business days, and is beyond our control.

After reimbursement, access to the file is revoked, and the usage license terminates.

7. The box set

The complete catalog is an indivisible set: it is refunded in full or not at all. A defective title within the box set will be replaced; it does not give rise to a partial refund.

8. If we cannot reach an agreement

Please write to us first: the vast majority of situations are resolved with a single exchange.

If the disagreement persists, you can free of charge contact a consumer mediator, in accordance with Article L612-1 of the Consumer Code, after having attempted to resolve the dispute directly with us: